Phoenix Wholesale Inc. (Terms & Conditions)

Terms & Conditions:

– Minimum Order is $200.00. – Valid State issued business license is required to purchase from us – We will make every effort to ship the order out within 1-2 business days. However, sometimes delays may occur. If you need an order to be shipped out immediately, please let us know at the time of placing the order so we can notify you of any possible delays. Products are shipped via UPS. Transit times will vary depending upon your location. All sales are final. – Refused shipments will be charged a 20% restocking fee, plus all applicable freight costs. – Products cannot be returned without a valid Invoice Number. Merchandise returned with no fault of our will be subject to a 20% restocking fee. – Returned checks will be subject to a $49 fee. This will be in addition to any other fees incurred by Phoenix Wholesale Inc. Outstanding amounts that are collected by a collection agency will be subject to a minimum of 25% collection costs. These collection costs will be in addition to the outstanding amount. – Hazmat charges apply when shipping lighters, butane and lighter fluid. – Shipping charges depend upon the weight of the shipment and the destination zip code. – We regret any typographical errors and are not responsible for any of them. Prices are subject to change. We reserve the right to limit quantities. Some restrictions apply. Supersedes previous price lists. – The size and weight of the hand made items should be used as a guide only. Since these are hand-crafted, actual pieces may have size, shape, color and weight variance. – All Smoking accessories are for tobacco use only. There may be legal restrictions on sale of some smoking accessories in your area. Merchants are responsible to check with their local city, county and
state laws before placing their order. Phoenix Wholesale Inc does not own responsibility for any violations by the merchants. – We do not accept any returns. Shortages, mispicks and damages must be reported within 48 hours of receipt of goods. Dated items with a short-date should also be reported within 48 hours. Merchants are responsible to inspect the merchandise as soon as it arrives. Any returned merchandise that is used, marked for sale or damaged due to normal wear or misuse, or contaminated will not be replaced and mya be immediately destroyed. No refunds will be issued for such items. When claiming damage, merchants are required to send us pictures of the damaged item via email in order to receive credit.

Phoenix Wholesale Inc. owns & operates this website. This document governs your relationship with Phoenix Wholesale Inc. Access to and use of this website and the products and services available through this website are subject to the following terms, conditions and notices. By using the services you are agreeing to all of the terms of service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the terms of service.

Access to this website is permitted on a temporary basis and we reserve the right to withdraw or amend the services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time we may restrict access to some parts or this entire website.

This website may contain links to other websites which are not operated by Phoenix Wholesale Inc. Phoenix Wholesale Inc has no control over the linked sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the linked sites will be subject to the terms of use and service contained within each site.

You must not misuse this website. You will not: commit or encourage a criminal offense, transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene, hack into any aspect of the service, corrupt data, cause annoyance to other person’s proprietary rights, send any unsolicited advertising or promotional material, commonly referred to as “Spam” or attempt to affect the performance or functionality of any computer facilities of or accessed through this website, Breaching this provision would constitute a criminal offense and Phoenix Wholesale Inc. will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.

The intellectual property rights in all software and content (including photographic images) made available to you on or through this website remains the property of Phoenix Wholesale Inc. or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Phoenix Wholesale Inc. and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduced in any format any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with Phoenix Wholesale Inc. you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Phoenix Wholesale Inc retains the right to refuse any request. If you order is accepted we will inform you by email and we will confirm the identity of the party you have contracted with. This will be Phoenix Wholesale Inc. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to changes.

(Our Contract) When you place an order, you will receive an acknowledgement email confirming receipt of your order. This email will only be acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you a confirmation by email that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation email sent at the time of dispatch will be included in the contract formed. (Pricing and Availability) While we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as canceled. (Payment) Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the
goods have been dispatched and you have been sent a confirmation, the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

(Disclaimer of Liability) The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Phoenix Wholesale Inc. and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website or the linked sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Phoenix Wholesale Inc’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

(Linking to this website) You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This website must not be framed on any other site, nor may you create a link to any part of this website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trademarks, images of personalities and third party copyright except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this website are in no way associated, linked or affiliated with Phoenix Wholesale Inc. and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this website are owned by the respective trademark owners. Where a trademark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Phoenix Wholesale Inc.

(Indemnity) You agree to indemnify, defend and hold harmless Phoenix Wholesale Inc. its directors, officers, employees, consultants, agents and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this website or your breach of the terms of service.

(Variation) Phoenix Wholesale Inc shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the services and/or any page of this website.

(Invalidity) If any part of the terms of service is unenforceable (including any provision in which we exclude out liability to you) the enforceability of any other part of the terms of service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.

(Complaints) We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

(Waiver) If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

(Entire Agreement) The above terms of service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Phoenix Wholesale Inc. Any waiver of any provision of the terms of service will be effective only if in writing and signed by a director of Phoenix Wholesale Inc.

We wholesale tobacco accessories & smoke shop supplies. All of our products are for tobacco use only. You must be 19 years or older to purchase from our site.

Free Shipping on orders $350.00 and above.

Phoenix Wholesale serves Retail Smoke Shop Store Owners. Please be aware that we request your state sales tax certificate and/or tobacco license upon your first order, this is to comply with the law. We will verify all information manually. Your order will be cancelled if you fail to provide us with a valid sales tax permit and tobacco license and your account will be deleted.

Minimum Orders are $200.00. Any order under this amount will not be shipped.

We must be notified of any damaged item within 48 hours of you recieving your order. We will then issue a replacement or credit your account for the damaged item.

It is the customer’s obligation to check local and state laws before ordering. You must be fully aware of the laws in your community and solely responsible for any actions.

Phoenix Wholesale and all parties involved with this website in NO WAY accept responsibility for the use of the products advertised on this website.

All prices are subject to change without notice and we are not responsible for typographical or illustrative errors.

If a credit card order is declined for non-payment, your account will be suspended. To reinstate your order, we will charge a handling and processing fee of $25.00.

We do not ship to PO Boxes or residential addresses.


**All products sold on this website are for tobacco use only**